Quality Analyst |BPO |Night shift
Cosmos Consulting · MH, India
About the job
Role and Key Responsibilities: Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis. Achieve departmental productivity requirements (e.g. number of calls/chats monitored per month on schedule etc.). Facilitate and/or participate in calibration sessions with Quality Leadership, staff. Facilitate remote call monitoring sessions as needed. Maintain forms and definitions documents...
Listing ends 28 Nov 2026 · source: Indeed. This is a short summary. The full job description belongs to Indeed: read it there before you apply.
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